Careers at Codeware

Codeware develops and markets COMPRESS, an engineering software application for Windows. COMPRESS is used by Engineers worldwide to design pressure vessels and heat exchangers in compliance with the rules of the ASME Boiler and Pressure Vessel Code. The ASME Code is an internationally recognized standard used to ensure the safety of a broad range of pressurized equipment.

We are currently recruiting for the following position(s):

Position: Helpdesk Client Support Technician
Location: Sarasota, FL
Posted: May 27, 2010

Position Description: Codeware is currently seeking a Helpdesk Client Support Technician to provide phone and email support to domestic and international Codeware clients. This position focuses on the installation and configuration of Codeware’s Windows based software products.

Position Responsibilities:

  • Assist clients in the secured installation of Codeware’s software.
  • Research and resolve problems efficiently, quickly and professionally.
  • Log the history and resolution of issues for all calls / interactions in Codeware’s tracking system.
  • Document issues and provide feedback to the development team.
  • Maintain up-to-date knowledge of Codeware’s software, related third-party hardware security key technology as well as external environments (Windows, Networks, etc.).
  • Assist with pre-release software testing as required.

Position Requirements:

Skills/Qualifications

  • 1-2 years help desk experience.
  • Associate's degree in computer technology or information technology.
  • BS in computer related field an asset.
  • MCSE
  • CompTIA A+
  • CompTIA Network+ or equivalent experience.
  • Strong understanding of networked PCs in LAN WAN configurations including NAT, routing, Domain environments etc.
  • Experience with Windows XP/VISTA/7, Windows Server 2003/2008.
  • History of working in software development environment and familiarity with pre-release testing preferred but not required.

Characteristics

  • Excellent customer service skills; ability to develop and maintain customer relationships.
  • Excellent troubleshooting and problem solving skills.
  • Ability to communicate instructions, assistance, and guidance in a clear and concise manner.
  • Strong verbal and written communication skills.
  • Excellent organizational skills, detail oriented.
  • Analytical/methodical.
  • Comfortable multitasking.
  • Able to work independently as well as part of a team.
  • Multi-lingual an asset but not required (Spanish, Korean, Italian).

How to Apply:

Please forward all inquiries, cover letters and resumes to

Only candidates short-listed for an interview will be contacted.