Who needs to update?
All COMPRESS users (lease, single user, network) need to update before they can run COMPRESS Build 6262. Build 6262 implements the ASME VIII, Division 2 A08 Addenda in addition to other enhancements. This Build was released in June of 2009.

Do I need to perform this update immediately?
Yes, we recommend updating your key as soon as possible. Your COMPRESS USB security key will need to be updated before you can run COMPRESS Build 6262. Please note that this update procedure will not change or extend your existing Support and Update Service (SUS) renewal date.

Will COMPRESS be available for my use while I'm waiting to receive my new password?
Yes, you can continue to use COMPRESS Build 6261 and earlier while you're waiting to receive your new password. Please note that you will not be able to use COMPRESS Build 6262 until you apply your new password.

After I update my network key with this new password, will it still run COMPRESS Build 6261 (or earlier)?
Yes, you can continue to access COMPRESS Build 6261 and earlier after you update your key with your new password. Please note that you will not be able to use COMPRESS Build 6262 until you apply your new password.

Will this update interfere with USB keys supplied by other vendors?
No, the Codeware Key Update Utility is specific to USB keys supplied by Codeware and will not update or alter USB keys supplied by other vendors.

FTP and HTTP traffic is not allowed by our servers. What should I do?
In order for the built-in submit function to work, your computer must be able to communicate with the internet per FTP (TCP port 21). If FTP and HTTP traffic is not allowed by your servers, please email your key information (c2v file) directly to us. To do this, please follow the same procedure as outlined under the FAQ "When I run the Update Utility I receive an error message. What should I do?"

When I run the Update Utility I receive an error message. What should I do?
If you are unable to send your key information using the utility, the file containing your key data (c2v file) can be e-mailed directly to Codeware. To do this:

1. Identify where your c2v file is located. Do this by launching the Codeware Key Update Utility: Start > All Programs > Codeware > Key Update Utility. The file path for the c2v file is listed in the "Key data file" field. Write this path down.
   
   
2. Create an email with the title "c2v File From [Your company's name]."
3. Attach your c2v file to the email created in step 2.
   
   To do this in Outlook select Insert > File from your open message. For the example above, we would find the file by browsing to My Computer > Local Disk (C:) > Program Files > Codeware. We would then select the file labeled "30035-504056279.c2v" and click insert.
4. Send your email to .

Which computer do I need to run the Codeware Key Update Utility on?
The Codeware Key Update Utility needs to be run on the computer that has the COMPRESS USB key attached.

When I double-click on the provided password file, I receive a "HASP LM is too old (12)" message. What should I do?
You received this message because you do not have the latest version of the HASP License Manager installed. Click here to download the HASP SRM Run-time GUI Installation, Version 5.50

When I try to apply my password, I received an "Update data consistency check failed (12)" message. What should I do?

1. Please save the .cw2c password file attached to your email to the local hard drive of the computer with the USB license key attached.
2. Next, verify that your file size is greater than 2000 bytes. This can be done by browsing to the saved file. Right click on the file and look at the size property.
   
   
3. Open the file with a text editor (e.g. Notepad). Verify that the closing line ends with the following characters </v2c> </hasp_info>.
4. If your password file passes both these checks, it can be applied it to your USB key. You can do this by either double clicking on the saved password file or by manually applying your password using the Codeware Key Update Utility (Start > All Programs > Codeware > Key Update Utility). If you use the Key Update Utility, select the "Update Key" tab. Browse to the location where you stored your password file and click Update Key.
   
   
5. If your password file does not pass either check, it has most likely been corrupted. Please email to request that a new password be sent to you.

When I double-click on the password file attached to my email, it opens a text file in Notepad. What should I do?
Please follow the instructions outlined below under the question "When I double click the provided .cw2c password file I receive an unknown file extension message. What should I do?"

When I double click the provided .cw2c password file I receive an unknown file extension message. What should I do?
Please verify that you have the Codeware Key Update Utility installed (Start > Programs > Codeware > Key Update Utility). If you need to install the utility, you can download it from http://codeware.com/support/downloads/KeyUpdateSetup.exe. Detailed installation instructions are available in FAQ 1331. The installation of this utility registers the new .cw2v extension in Windows.

For some users this registration might fail (e.g. user permissions, security software, group policy). In these cases you can apply the password manually by following this procedure:

1. Save the attached file to your local hard drive by right-clicking on the file and selecting "Save As". Browse to the location you wish to save the file and click "Save".
2. Launch the Key Update Utility by selecting Start > All Programs > Codeware > Key Update Utility.
3. Click on the "Update Key" tab. Click the "Browse" button to locate the password file you saved in step 1.
4. Click the "Update Key" button. Your key is now updated.

There is no password attached to my email. What should I do?
The password file was most likely removed by your email system. Please email to request that your password be re-sent in another format.