Shopfloor Support and Updates Paul Daniel
The Shopfloor Support and Update Service
The Shopfloor support and update service is included in your annual subscription and includes the following benefits:
Cloud data storage fees
All new features development
Software and cloud server maintenance
Access to Codeware’s Support Staff
The Shopfloor Support Service
We offer live (email and phone) and web-based support to help you get the detailed answers you need when you need them.
From showing you how to use Shopfloor to explaining how the software performs specific functions or interprets the welding Code, we have the specialized knowledge required to answer your detailed questions. Live phone and email support is provided by Codeware staff in the United States.
In the online Support Center you can find resources including the:
Knowledge base (search FAQs and view video tutorials)
“My Account” area (track support tickets and view licensing)