Shopfloor Support and Updates

The Shopfloor Support and Update Service

The Shopfloor support and update service is included in your annual subscription and includes the following benefits:

Cloud data storage fees
All new features development
Software and cloud server maintenance
Access to Codeware’s Support Staff

Everything you need is included in your Shopfloor annual subscription

The Shopfloor Support Service

We offer live (email and phone) and web-based support to help you get the detailed answers you need when you need them.

Live Support

From showing you how to use Shopfloor to explaining how the software performs specific functions or interprets the welding Code, we have the specialized knowledge required to answer your detailed questions. Live phone and email support is provided by Codeware staff in the United States.

Web-Based Support

In the online Support Center you can find resources including the:

Knowledge base (search FAQs and view video tutorials)
“My Account” area (track support tickets and view licensing)

Training

One Training Session is included with each Shopfloor license purchase.

This training is provided by one of Codeware’s Support Engineers.

The Shopfloor Software Update Service

As Shopfloor is a native cloud application updates will be automatically installed for you as they become available.